When I first began my career in higher education more than a decade ago, I swore I’d never get wrapped up in the “political games” played in the business environment. I was convinced that office politics were bad and only resulted in bickering and in-fighting. Fast forward and boy was I wrong. Understanding organizational politics …
Succeeding in a Politically Charged Higher Education Environment Read More »
From beginning to end, in our college unions and activities programs, we are ultimately a service industry. We answer questions at the welcome desk, help student organizations plan events in the reservations office, maintain safe and clean facilities, and plan events ourselves for our students. However, regardless of how we interact with our customers, how …
Even When They’re Not Right, How Do You Provide Excellent Customer Service? Read More »
By the very definition of our profession in Student Affairs, we spend the vast majority of our time interacting with students, parents, colleagues, employees, alumni and so many other individuals. We can be the most proficient writers and public speakers, but if we cannot interact in appropriate manners with the dozens of people we cross …
