I recently finished a 26 mile hike with the Virginia Tech Corps of Cadets and it will forever be one of my best memories of working at VT. The Caldwell March is in honor of Addison Caldwell who on October 1, 1872, walked from his home in Sinking Creek to Blacksburg to become the first …
There are very few more fulfilling times in student affairs than working directly with students and watching them have that milestone ah ha moment when they no longer need your guidance. My first professional job in student affairs was as an Assistant Director of Student Activities and serving as the advisor to a campus programming …
The Day My Students No Longer Needed Me Was A Great Day Read More »
When I first began my career in higher education more than a decade ago, I swore I’d never get wrapped up in the “political games” played in the business environment. I was convinced that office politics were bad and only resulted in bickering and in-fighting. Fast forward and boy was I wrong. Understanding organizational politics …
Succeeding in a Politically Charged Higher Education Environment Read More »
From beginning to end, in our college unions and activities programs, we are ultimately a service industry. We answer questions at the welcome desk, help student organizations plan events in the reservations office, maintain safe and clean facilities, and plan events ourselves for our students. However, regardless of how we interact with our customers, how …
Even When They’re Not Right, How Do You Provide Excellent Customer Service? Read More »
