This past weekend my family and I went to Walt Disney World (with a three-year old who has already been more times than I went in my entire life before she was born). Like many other business professionals, I use Disney as a model for my department’s philosophy on providing excellence in customer service. I …
How many times have you hear the boss say “my door is always open”? After recent conversations with some of my students, apparently less often than I thought. Not too long ago as staff member and I took some students to a regional conference. As a result of the trip, the students were required to …
There is a very popular and powerful undertaking happening right now throughout Student Affairs in Higher Education called #OneWord2011. This has not been limited to my field, but the power it brings to a University setting can be mind-boggling. With one simple word, professionals who impact students lives every day have given themselves a direction …
With MLK Day just around the corner, I thought now would be a good time to talk about what makes someone INSPIRATIONAL. When we think of inspirational people some of the most obvious that come to mind are Nelson Mandela, Princess Diana, Mahatma Gandhi, Mother Teresa and maybe even those such as Richard Branson and Warren …
